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You are eligible to receive an income tax refund when you have paid more tax to the government than your actual tax liability. A person can claim the refund of the excess tax paid/deducted during a financial year by filing his or her income tax returns for that year. They can file returns either by uploading the filled excel/java utility form or by providing the required data in the online forms (Only for those eligible to file ITR 1 or ITR 4 form). This year, the tax department has started providing pre-filled ITRs on the online platform.